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TRS Membership Cards Mailed
TRS has announced that the agency is issuing official TRS membership cards to its participants by mail this fall. Membership cards are unique to each participant (participant name and unique Participant Identification Number [PID] are printed on the card front). Each card includes information that will be helpful when contacting TRS’ Telephone Counseling Center and using the agency’s new automated telephone system or speaking with a Benefit Counselor, including TRS operating hours and toll-free numbers. Card holders are asked to keep their cards in their wallets or another safe, convenient place. Note: TRS membership cards are not related to TRS health insurance cards and cannot be used in place of health insurance cards. Questions? Please call 1.844.203.5280.
TRS to Launch Automated Telephone System in September
When you call TRS after receiving your membership card, please be ready to provide personal information such as your PID (found on your membership card), Social Security number, and date of birth. If you call from a telephone number that is currently on file with TRS, you will be able to easily authenticate your identity by providing your Social Security number. If you call from a telephone number that is not currently on file with TRS, you will be asked to provide personal information, including your PID, to authenticate your identity. There will no longer be a need to set up and maintain a Personal Identification Number (PIN).
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